Some Wells Fargo customers checked their bank accounts this week to discover that their recent deposits had disappeared, prompting them to express concern about where the money went and, in some cases, to report late on their bills.
The missing funds were caused by “a technical issue,” leaving some customers’ deposits in limbo, Wells Fargo said on social media in response to customer complaints.
However, the bank did not say Saturday how many accounts were affected or what caused the problem.
“A limited number of customers are not seeing recent check deposit transactions in their accounts,” Wells Fargo said in a statement Saturday. “All accounts have been resolved and show accurate balances and transactions. We sincerely apologize for any inconvenience.”
Customers began reporting the issue on social media on Thursday, and complaints continued through the weekend.
“Our technical teams are aware of this issue and are working to resolve it,” a Wells Fargo customer service representative said to a customer on social media on Thursday.
A similar glitch which resulted in incorrect balances for some customers that occurred in March.
The issue added to customer frustrations with the bank, which has faced controversy in the past over customer accounts.
In May, Wells Fargo agreed to pay $1 billion to settle a class-action lawsuit that alleged the bank defrauded investors by misrepresenting the progress it had made in fixing problems after a major fraud case. The scandal involved bankers opening millions of customer accounts without their knowledge to meet steep sales targets from 2002 to 2016.
On social media this week, customers reminded Wells Fargo of the implications of losing access to their money for even a day.
“Good thing you know but how does that put food on my table,” one person wrote on social media on Thursday, Wells Fargo responded. “Or spare me the $50 late fee on my rent.”